FAQ
If you don't find your question below, please email hello@thefloralmedley.com, and we will be happy to answer any questions!
Q. Where can I find some instructions for how to rent?
A. Visit our "How to rent" page by clicking here.
Q. How far does your included delivery fees go?
A. We will deliver for free within Singapore Mainland and pickup time of no later than 10:30PM. Pickup times after 10:30PM can be scheduled for additional fee. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know.
Q. What are the pickup fees for pickups after 10:30pm
A.
10:30pm - 11:00pm charge of $150
11:00pm - 11:30pm charge of $200
11:30pm - 11:59pm charge of $300
Strictly no next day pickups allowed. Any pickups after 11:59pm on the day of booking will be considered a new rental and will incur the full cost of renting the items for the following day.
Q. What does it mean when it says price is for 1 setup/location only?
A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else.
Q. What if I want to see an Altar/Arch/ or Backdrop in person first?
A. We do not meet to show you these products because they are too big and cumbersome to transport for these kind of appointments. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @thefloralmedley. We also take part in wedding fairs to see the items at different venues. Please follow us on Instagram to get notified on any upcoming wedding fairs we are participating in.
Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop?
A. At this time, we are not offering custom floral arrangements, but we are already working on adding a variety of arrangements to choose from. This should be available to you soon!
We can add coloured flowers to the arches flowers, but cannot remove flowers. This is how we can customize it.
Q. There is an Altar/Arch/Backdrop that I would like for my event but you do not currently offer it, can you get this for me?
A. We would love to know what you are looking for and we may be able to provide it for you as a rental soon. We are already in the process of adding more. Please email us the deets and we can let you know if this is possible.
Q. I am having problems checking out, is the checkout button not working?
A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser like Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problems please email us and we will quickly get back to you!
